Squarespace FAQs

Why do I need a guide or a session with you, can't I just do this all myself?

You are welcome to do that. Squarespace is very intuitive and has excellent guides that you can use for free, however they are general guides for everyone. My Guide and One Day Web service is tailored to the design and craft industy and informed by many years of experience. I can save you valuable time, you can easily spend many days getting used to Squarespace and making countless mistakes - let me know show you a better way!

Do you only use Squarespace?

Yes, I use this platform because I find it to be the most user-friendly, well designed and intuitive.

Can you get me a discount?

Yes! When you book a session you will receive 20% off your first year’s website hosting with Squarespace. The discount is also valid for add-on services such Email Campaigns, Member Areas and Scheduling. Please note, this discount is only valid on your first Squarespace purchase, not upgrades.

What if I have already started my Squarespace site?

That's fine, it's quite common for my clients to have worked on an existing site and require a site refresh or template switch, we can add/edit what you have started or start fresh.

Is there a way to extend the 2 week free trial?

Yes, if I start your site under my account your trial can last up to 6 months.

How far ahead should I start planning?

I would recommend 2 months prior to you launch date, or longer if you have a particularly complex site.

Do I need to know about website code?

Not at all, in fact I only use code myself if the projects requires a particular customisation. I find it’s best to have a flexible mindset with your website design and utilise Squarespace’s built in features rather than reply on coding tweaks which may be challanging to update in future.

Will you upload all the content for me?

If the content is well prepared, I will usually upload and layout a good portion of the site content during the session, but I will encourage you to do some yourself as this helps you gain confidence. If you have a lot of content for your online shop or blog and we do not manage it all during our session, I will show you how to complete the uploads in your own time.

Where do you work from?

I work in person at our studio, however sessions can also take place at your office/studio/home or remotely via Zoom or Google Meet, using screen recording software when required.

Can I bring a friend or colleague else along to the session?

Yes, I welcome this, especially if they are a businesses partner or involved in your design work.

Do you work with international clients?

Yes, no problem, we can connect with Zoom or Google Meet and I also use screen recordings to illustrate specific edits/features on your site. These can be used to refer to when you are working on the site in future and shared with colleagues

Do you provide ongoing support and training?

Although I not offer ongoing website management services, I am happy to chat/email after the session to ensure you are confident managing your site.

It's also common for clients to return at a later date for a site refresh or to add a custom feature. In terms of technical support, in my opinion Squarespace offers the best in the industry with guides, videos and email support/live chat.

Do you need a deposit?

This depends on the scale of the project. Once the project is agreed I will sometimes invoice for 50% of the project cost up front. The remainder is due on completion. If you prefer to pay in smaller instalments, that’s fine we can agree a payment schedule. Some clients work with me as a result of local arts or business development funding, in this case I am happy to quote and invoice as appropriate.

If you have any other questions please contact me: hello@yeshandtash.com / 07719 792931